Starface Reviews

I haven't tried all their products yet, but so far my favorite one has been the exfoliating night water. It leaves my skin feeling smooth but doesn't irritate it. FYI I have sensitive, combo skin.

Horrid customer service. Still haven’t received a refund, a package, or an email from customer service. They’re quite content with letting you rot with bad skin unless you’re an influencer or a celebrity.

Ordered one item on 3/26. Item was "shipped" on 3/29.
According to USPS tracking, it is STILL sitting in "pre-shipment" (label created, USPS awaiting item) today, 4/20.
I reached out on 4/5 to ask if the item had been shipped. Was told it must've been lost in the mail and that they'd send a replacement. (Usually the item has to be received by USPS and scanned at least once before it gets "lost in the mail," but that's fine.)
On 4/8 I was told that the replacement had shipped and that they'd send tracking info when they had it.
After not receiving any further contact, I asked for the tracking number on 4/16. They told me same-day that they'd send tracking info "soon," citing an issue with "shipping partners." Usually when you ship something, especially if they used USPS again, the tracking number is created right away, so this didn't make any sense to me.
On 4/19, I got an email saying that "due to a fulfillment center issue," the item would not be included in my order (it was the only thing I ordered). They refunded me in full, which is the right thing to do and I appreciate it. However, I'm still very disappointed.
I understand that things happen, and I don't want to seem entitled, especially with all that's going on in the world right now, but I cannot think of any reason to literally lie to a customer TWICE and tell them that their order has shipped if you don't even have the item in stock. The fact that I waited almost a month for them to tell me this, and that the limited-edition item I ordered was no longer in stock by the time they did, just adds to the disappointment.
They offered free shipping on a future order for the "inconvenience," but honestly, I am probably not going to purchase from this company in the future. Their website has been buggy and slow on so many occasions in the past that I couldn't even get to the checkout page to buy from them. This would have been my second order from them, and I was excited about it, but then this happened.
I cannot see any reasonable explanation from my end as to why this would have happened, and instead of actually explaining what was going on, they strung me along for weeks, lied to me twice, and then gave me the weak excuse of "a fulfillment center issue."
If there had been any transparency or honesty throughout this process, I wouldn't be upset right now. But the lies and flimsy excuses make this company look really bad. It's a shame, too, because I liked their product.

The product is a complete gimmick, doesn't work any better than any other pimple patch. Their customer service also seems abysmal and responds to you in patronisingly irritating 'text speak' which is gratingly obnoxious when you have an issue. They also seem to ignore customer emails / DMs on Instagram, took ages to respond to the REPEATED complaints about orders not shipping out, and seem oblivious about how to handle customer complaints properly. Would never order from again. If you like cute packaging there are plenty of better run brands out there with products that actually WORK.

Customer service is fast, friendly, and super helpful. They were more than willing to help out when the post office screwed up just to make sure I was taken care of. Just got the product so I can’t say whether it will reduce my acne or not but I do know it will help with the picking which is my biggest problem and the main reason I bought them. The packaging and product was all really nice quality and everything is on brand. Very impressed!!